Verizon Wireless is one of the leading companies when it comes to mobile networks. It has been around for many years and is constantly working on improving and expanding its network infrastructure. It is also known to be one of the earliest wireless carriers to officially launch a commercial 5G network, which you’re able to use on anyAndroid-based Verizon phone. This guide offers a brief history of Verizon Wireless, what networking bands it uses, and how to contact its customer service team.
How did Verizon Wireless get its name?
How many subscribers does Verizon have today?
Which 4G LTE and 5G bands does Verizon support?
Verizon supports many commonly used 4G LTE and 5G bands for its network infrastructure. Bands with lower frequencies offer more distance at the cost of speed, which is better for coverage. At the same time, higher frequencies provide less distance with more speed, which is perfect for streaming. Mid-range frequencies that meet in the middle (like C-Band 5G) provide a balance of coverage and speed.
The section below lists which bands Verizon uses and the frequencies they operate within.
The most common 4G LTE bands Verizon supports
These are all the general types of 5G bands in the US
These are more specific 5G bands Verizon supports
Low-band 5G:
Mid-band 5G:
High-band 5G:
5G UW, 5G UC, 5G Plus: What’s the difference?
The confusing terminology explained
How can you contact Verizon customer service?
Verizon’s central online customer service hub is the first location you should head to when trying to reach customer support. If you dig deeper, you’ll find finer details, like custom service phone numbers, allowing you to contact Verizon directly. One thing it doesn’t appear to do anymore is provide customer service via email.
In the sections below, we go over how to contact Verizon’s customer service team if you have questions about your account.
How to find your Verizon account number
Your Verizon account number comes in handy in certain situations
Use the online customer service main hub
Thecustomer service sectionon Verizon’s website requires you to select a topic and a sub-topic before it sends you to the appropriate location. You’ll only see the available customer service options after you select your topic or question.
For example, when you visit the main customer service hub, clickMobile>Billing and Payments>Billing Questions. From there, you’ll see theChat with us,We’ll call you, orCall usoptions. Choosing theChat with usoption takes you to the Verizon Assistant chatbot for billing-related account issues. you may schedule a call or call customer service directly using one of the other two options.
Chat with the Verizon Assistant online chatbot
Suppose you want to chat with the Verizon Assistant chatbot. In that case, visit the mainVerizon Support website. At the bottom of the page, under theChat with ussection, you’ll see the following options:Chat about Mobile,Chat about Fios Home, andChat about 5G Home. Selecting one of these three options launches a general Verizon Assistant chatbot session where you can ask questions.
You can also choose from the popular topics it recommends to get started. This method is an excellent way to ask Verizon-related questions. But you can also say something like “Talk to a live representative” to be connected to a real person.
Call the general customer service phone number
Verizon’s online customer service hub directs you to specific customer service sections based on your selected options. There may be various phone numbers for different purposes, like billing or troubleshooting device questions. Also, Verizon’s services have different phone numbers, which can add confusion about which one to use.
However, a general customer service number you can typically rely on for Verizon is1-800-922-0204. You will be redirected or have your questions answered directly by calling that number.
Alternatively, if you have a question about your Verizon Prepaid account, call1-888-294-6804. This is a separate and specific customer service number dedicated to Verizon Prepaid accounts.
How to send an email to a Verizon phone number
Send texts from your email address
Use their social media channels for quick response times
There is another direct way to contact Verizon that doesn’t involve using a chatbot or talking on the phone. Reach out to their social media channels if you prefer to go that route. you may contactVerizon on Facebook Messenger, as it indicates they are likely to respond within minutes. UsingVerizon Support on X (formerly Twitter)is another reliable method if you are on that platform. They are also very likely to respond to your questions.
Which smaller wireless carriers rely on Verizon’s network?
Mobile Virtual Network Operators (MVNOs) are wireless carriers that don’t own or operate a specific network. These smaller wireless carriers lease cellular towers from larger carriers like Verizon. This allows them to offer cheaper phone plans and other unique features since they don’t maintain the network infrastructure.
Some MNVOs have agreements with more than one major wireless carrier, so they can simultaneously support multiple wireless carriers.
Here are some of the biggest MVNOs that rely on Verizon’s network:
Nearly every MVNO and prepaid carrier that uses Verizon’s network
For those that love the Verizon network but are sick of long-term contracts
Verizon is still one of the leading mobile wireless carriers
Verizon Wireless was started due to one of the largest company mergers the US had seen up until then. It pushed the boundaries with mmWave 5G as one of the first to do so and shows no signs of slowing down even today. ItsC-Band 5Gfills the gaps in coverage that mmWave can’t cover alone due to its operating frequencies. As Verizon builds its network infrastructure now and into the future, it will still likely be one of the biggest names in the wireless industry.
