How to run Chromebook Diagnostics to fix your slow laptop
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Chromebooks are great devices forpower usersand thebudget-conscious. They are easy to use and secure, which makes them great devices for everyone from younger students to older parents. Even though Chromebooks run well most of the time, you may run into issues. ChromeOS includes a Diagnostics app to help troubleshoot your problem. This guide walks you through how to launch the Diagnostics app, how to use it, and what features are included.
How to open Diagnostics on your Chromebook
The Diagnostics app is not in an obvious location, but you’re able to find it using ChromeOS’s search feature.
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You can also launch the Diagnostics tool through quick settings.
No matter how you got there, the Diagnostics app is ready to solve your problem.
What information can you see in the Chromebook Diagnostics app?
Now that you know how to open the app, let’s explore what it can show you. You’ll see three tabs on the left:System,Connectivity, andKeyboard. Let’s review the features in each tab.
The System tab
The Connectivity tab
This tab shows your network status and information about your current Wi-Fi network, such as the MAC address, network name, IP address, DNS information, and more.
The Keyboard tab
This tab allows you to test any keyboard hooked up to your Chromebook. Select a keyboard to test and click theTestbutton. When you’re in the test, press any key to verify the system registers it correctly. When you’re done, tap theDonebutton in the lower-right corner.
You’re now on your way to diagnosing problems that crop up in your Chromebook.
Chromebooks mostly live online, but it’s good to back up your data every now and then
How do I share diagnostic data?
Test results from the Diagnostics app can help a technician fix your device. Screenshots work sometimes, but the Diagnostics app has a built-in way to do so.
When you have the text file, send it off to get the help you need.
Check for updates if your can’t find a problem in the Diagnostics app
Issues with your devices are inevitable. The Diagnostics app makes these issues less stressful and can get them solved faster. Another reason you may have issues is because your device is out of date.Updating your Chromebook operating systemis straightforward and adds new features to your device.
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