How to request a PlayStation Store refund
Sony’s PlayStation Store refund policy can help you get your money back if you accidentally purchased something or aren’t satisfied with a product. Different digital products have different refund policies, so familiarize yourself with these before you use the PlayStation Store. This guide explains the PlayStation Store’s refund policy and rules and how to request a refund. Whether you enjoy games on your console or stream them via the Android PlayStation app to anAndroid gaming tablet, we help you avoid a library of unwanted games.
Get the most out of your PS apps with our tips and tricks guide
PlayStation refund policy and rules
Familiarizing yourself with the policy and rules behind the refund is an important step. You immediately learn if your product is eligible to receive a refund. That way, you won’t waste time going through the rest of the process when your product is ineligible.
Check the category of the purchased content and product
Every refund type outlines specifications to determine if your product is applicable for a refund. Here’s each content type and how the general refund process works.:
Game away with your PlayStation controller
Refunding change of online ID and vouchers
You cannot refund the money spent to change your online ID. Outside purchases, which include items bought from PlayStation Direct, PlayStation gift cards, and vouchers from retailers, are ineligible for a refund.
Cancellation Policy
For more information, check out the officialPlayStation Store’s cancellation policy. Adding funds to your wallet is non-refundable, so be mindful when choosing to top up.
Ineligible original payment method
In most cases, your refund is credited to your original payment method (such as a credit card and PayPal). Some payment methods are exempt from processing your refund: Bancontact (MisterCash), Paysafecard, and money vouchers.
Cases where the original payment method has expired
If the original payment method expires, Sony credits the amount to your PSN wallet. Keep a record if you share your account with family members. The money sent to the wallet cannot be refunded. However, you’re able to turn onparental controls to keep the monthly spending limit to $0.00.
PlayStation refund process time
You should expect your refund within three to five business days (on average). If you have not seen the refund payment, contact customer support for an update. Sometimes, unexpected delays may occur, but you can check the status of your request.
How to get a refund by using the PlayStation App
The PlayStation App takes you to the correct page and provides instructions on beginning the refund process. Stay connected to the internet as you follow these steps to avoid interruptions while contacting customer services.
While you’re in contact with the PlayStation Online Assistant, tapRefund Eligibility. The bot asks questions to determine whether you can return your purchased product or content without issues. After answering the questions, your inquiry is transferred to a live (human) agent.
How to turn off auto funding for pre-orders and subscriptions
Avoiding sneaky credit card charges can prevent you from needing a refund in the first place. This only takes a few minutes to complete. When you turn off the auto fund function for pre-orders and subscriptions, you can manage your reminders manually or use an app likeGoogle Calendar to create tasks.
Viewing the transaction history
Keeping an inventory of what you’ve (or others, if a shared family account) purchased may help plan your future expenditures and juggle multiple accounts for other family members. The app can view your transactions, butold history is archivedoccasionally, so keep a personal record annually.
How to view the transaction history on the PlayStation app
Log in to the correct PSN account, download the app on your Android device, and follow the steps below.
Accessing the transaction history ensures proper inventory and consistency with your purchases. It’s a handy way to see the original payment method and gain additional proof of purchase for every order. It tracks which PSN user bought a game or DLC by reviewing the history for each account and lists orders made from gift cards and redemption codes.
Tips for purchasing PlayStation products
If you’re seeking a refund because you’re an indecisive customer, consider turning off automatic updates and downloads on your console. That way, you won’t immediately lose the right to issue a refund. Instead of pre-ordering, you could wait to buy games and DLC until they are released.
Take advantage of the PlayStation mobile app
The most important step when requesting a refund is contacting PlayStation’s customer support team as soon as possible after purchase. If you’re unsure about the value of your PlayStation gaming experience, try Xbox Game Pass for Android, which has a brilliant array ofgames that don’t need a controller.
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