How to Fix the Windows Login Error 0x80280013
Windows offers four different ways to unlock your computer: Facial recognition, Fingerprint recognition, PIN login, and Security key. While all these options work fine most of the time, you might see the 0x80280013 error when trying to sign in through PIN.
This error mainly occurs due to unsupported Windows updates, but in some cases, the issue may be more critical and require in-depth troubleshooting. As such, if you see Windows login error 0x80280013, here are some steps to fix the issue.
What Causes the Windows Login Error 0x80280013?
The Windows Hello PIN is the most preferred way to sign in to an account. However, you may encounter an issue where you see the error 0x80280013 even after entering the correct PIN.
Some of the common culprits responsible for this error are:
Now, let’s get into all the potential fixes that can troubleshoot the error code.
1. Update or Roll Back the Last Windows Update
The first thing you can do to eliminate the error code is to download the latest Windows update. There’s a possibility that the error has resulted from a bug in the current Windows version. You can eliminate this bug by downloading any available Windows update.
Windows will now search for and display all the pending updates. Go ahead and install them.
Alternatively, the error can also appear if there’s an issue in the most recently-installed Windows update. The solution, in this case, is to revert the update. You can do it by following the below steps:
Next, restart your computer using one of themethods for restarting Windowsand check if the log in issue is fixed or not.
2. Clear the Ngc Folder
As aforementioned, there are multiple ways to unlock your computer. But if you use the PIN code, your computer will create a dedicated folder to store all the PIN information. This folder is called the Ngc folder.
However, the Ngc folder can sometimes get corrupted and stop you from logging into your computer. To fix this, you will have to clear the content of the Ngc folder. Here’s how:
Note: You need to be logged in as an administrator to access and delete the Ngc folder.
That’s it. Try to log in again and check if you’re still facing the problem.
3. Adjust the TPM Settings
TheTrusted Platform Module(TPM) uses cryptographic keys to keep your computer safe and secure. The TPM hardware-layer encryption must be enabled if you want to use Windows PIN login. Here’s how to enable it:
Reboot your computer to save the changes.
If the “Prepare the TPM” option is grayed out, don’t worry; that means that TPM is already configured on your computer.
4. Disable Fast Startup
Most boot or login issues are often fixed by disabling Fast Startup, a feature to speed up your computer boot speed. There are manyways to disable Fast Startup on Windows, but here’s one of the simpler methods:
Fast Startup should now be disabled. Restart your PC and try logging in again.
5. Turn On the Convenience PIN Sign-In Feature
The convenience PIN sign-in policy setting lets you decide which domain user is allowed to sign in using a PIN code. If this setting is disabled, there’s no way you can PIN login.
You can enable this policy setting by following the below steps:
If you can’t open the Local Group Policy Editor, there’s a good chance you’re using Windows Home. If so, check outhow to access the Local Group Policy Editor in Windows Homeand try again.
6. Enable the IPsec Policy Agent Service
The next solution on the list is to enable the IPsec Policy Agent service. Here’s how to do it:
7. Reset the PIN
If you’re still facing the problem, you’re left with no option other than to reset the PIN. you’re able to do it by following the below instructions:
Fixing Windows Login Error 0x80280013
It’s very common to face login issues on Windows. It may occur due to a corrupt Ngc folder, outdated Windows update, or the Fast Startup feature. Regardless of what’s causing the Windows login error 0x80280013, you can quickly troubleshoot it using the above fixes.
Sometimes Windows Hello can stop working entirely. Thankfully, it’s easy to bring it back on working track again.
Windows Hello sometimes doesn’t want to cooperate, but with these tips, you can get back into logging in with biometrics once more.
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