Facebook is one of the most popularsocial apps. The app is used by over a billion users. Despite this massive popularity, Facebook isn’t without its share of hiccups. While you cantroubleshoot common Facebook problems, some issues require human assistance.
You can get help and support from Facebook through the Help Center, or by email, chat, or phone. However, the process isn’t straightforward. This guide shows you how to reach Facebook customer service, whether you use a smartphone, ahandy Android tablet, or a computer.
Contact Facebook through call or email
Phone calls and emails are often the quickest ways to get online support, but not with Facebook. The company makes it hard to contact a human, either over the phone or via email. A few phone numbers are available, but those don’t lead to human assistance. Instead, callers receive a recorded message directing them to the websitewww.meta.com/help.
It’s difficult to contact Facebook by phone. If you want to try for yourself, the phone numbers are+1 650-543-4800and+1 650-308-7300.
Instead of calling Facebook support, send them an email. The company has designated email addresses for different purposes. You’re more likely to get a response if you send an email to the address that matches your issue. If you’re a press person, drop an email atpress@fb.com. Do you have legal worries, or are you with law enforcement? email atrecords@fb.comorlegal@fb.com.
Here are more Facebook emails with a description of what they handle:
Sending emails to the addresses listed above may not guarantee a response, but it’s your best bet for getting help from Facebook.
Contact Facebook as a business owner
If you have a business profile on Facebook, you’re more likely to get help from a person when you need it. you’re able to chat with someone or send an email. If you choose email, you’ll hear back from Facebook within 24 hours.
You can contact Facebook through the Commerce Manager. Here’s how:
Facebook says the live chat feature is being rolled out gradually, so some users may have access to it before others.
Use the Facebook Help & support menu to get support
You can also get help through the Help & support menu. This menu offers options to access your support inbox, report a problem, and explore the Help Center. The Help Center is an extensive database of articles and guides on how to use Facebook and answers to common questions.
You can access the Help & support menu through your desktop or smartphone. Below are detailed steps for both.
Access the Facebook Help & support menu on a desktop
Access the Facebook Help & support menu on a smartphone
Contact Facebook through other social media platforms
If the above methods don’t work, reach out to Facebook on other social media platforms. Create a new post on X (formerly Twitter) and tag Facebook’s official handle,@Facebook. you’re able to also tag Facebook in the comments section of a post, in your story, or in a new post on Instagram. You can also send a direct message to @Facebook on Instagram.
Your chances of getting a reply from Facebook customer support might be better if your social media post gets likes and attention from other users.
Troubleshoot your Facebook problems with ease
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