Chrome Remote Desktop: How to help friends and family with computer issues
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Whether you got someone anew Chromebookfor their birthday or a holiday or replaced an outdated computer, it’s never the end of the journey. Even after setting it up for the person and walking them through how to use it, there will be questions. It’s difficult to figure out an issue they have or guide them through how to fix it while talking on the phone.
There is a solution. Chrome Remote Desktop is a free, web-based application that lets you give and receive virtual tech support, which makes helping your friend or relative a breeze.
How to access Chrome Remote Desktop
Chrome Remote Desktop works on all ChromeOS, Linux, macOS, and Windows devices. You need an internet connection, a Google account, and a web browser to use it.
How to receive support using Chrome Remote Desktop
Now that you’re logged in, follow a few simple steps to receive support.
How to provide support
If you’re on the other end of this equation and need to provide support to someone, the process is simple.
What can Chrome Remote Desktop do?
The folks giving support can remotely control a device, and Google offers options to make the experience easier and more efficient. To access these options, click thearrowon the right side of the screen to open the menu.
Four sections of options are visible to the person giving support. Here’s what each option does.
Session options
Input Controls
This option allows you to view a specified display or to see all displays.
This section has options for sending feedback, activating an overlay for bandwidth and other stats, links to additional help, and the terms and conditions.
Remote in with ease
Helping friends and family with device issues is usually a headache. Chrome Remote Desktop makes the process easy for you and the person receiving support and helps get the job done quickly. If you just got someone a new Chromebook, help them learn how to use it with these greatChromebook tips and tricks.
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